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Supported syncing

All sync types use the push endpoint to sync data to Ometria. For more information about sync modes, refer to the sync modes docs.

Connect to Ometria

Go to the Destinations overview page and click the Add destination button. Select Ometria and click Continue. You can then authenticate Hightouch to Ometria. Enter the following fields into Hightouch:
  • API key: To create a new API key, refer to Ometria’s API keys docs.

Sync configuration

Once you’ve set up your Ometria destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Ometria destination you want to sync to.

Syncing contacts, orders, and products

Sync data from any source to contacts, orders, and products in Ometria.

Record matching

To match rows from your model to objects in Ometria, you need to select the model column that contains values that match the ID field. Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync contact fields via field mapping. You can map data from any of your model columns to default and custom contact fields. For orders, Ometria requires the following fields, so you must map them to complete your configuration:
  • Timestamp
  • Grand total
  • Subtotal
  • Currency
For products, Ometria requires the following fields, so you must map them to complete your configuration:
  • Title
  • Price
Ensure your model’s columns have the same data types as the fields you want to sync to.

Syncing events

Sync data from any source to events in Ometria.
To ensure syncs send each event, your event model must use a truly unique primary key. See the events syncs documentation for more information.

Record matching

You can match rows from your model to events in Ometria on any column in your model and any field in Ometria. Ensure the data types of the model column and Ometria field you select match. Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync event properties via field mapping.

Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on April 29, 2026