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Supported syncing

For more information about sync modes, refer to the sync modes docs.

Connect to Loops

Go to the Destinations overview page and click the Add destination button. Select Loops and click Continue. You can then authenticate Hightouch to Loops. Enter the following fields into Hightouch:
  • API key

Sync configuration

Once you’ve set up your Loops destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Loops destination you want to sync to.

Syncing contacts

Sync data from any source to Loops contacts.

Record matching

To match rows from your model to contacts in Loops, you need to select a model column and corresponding Loops field. You can match on any of the following Loops fields:
  • Email
  • User Id

Field mapping

Hightouch lets you sync contact fields via field mapping. You can map data from any of your model columns to default and custom contact fields. Loops requires the Email field, so you must map it to complete your configuration. If you send data for a custom field that doesn’t exist, Hightouch adds the field. Ensure your model’s columns have the same data types as the fields you want to sync to.
For the mailingLists object, the API expects JSON objects with key-value pairs where the key is a mailing list ID and the value is a boolean denoting if the contact should be added (true) or removed (false) from the list. Go to API Docs for Mailing Lists to learn more.

Trigger Loops

Hightouch can trigger a Loop to start sending emails to your contacts. Build a Loop using the Loop builder, and configure whether you’d like to trigger Loops in the sync form.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model’s query results. You have the following options:

Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on February 24, 2025