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Setup

To get started with Gong, create an integration with Gong, and use your Access Token and Secret to create a new destination within Hightouch. The Gong API page can be found here: (https://app.gong.io/company/api).

Select CRM integration

Hightouch allows you to choose which CRM integration you wish to sync data to. This can be selected on the sync configuration page.

Syncing CRM data

Upload CRM data

The Gong integration allows users to upsert the following object types:
  • CRM Users
  • Accounts
  • Deals
  • Contacts
  • Leads

Field mapping

You can sync columns from your source to Gong’s fields.

Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on November 28, 2022