BigCommerce

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Supported syncing

For more information about sync modes, refer to the sync modes docs.

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Connect to BigCommerce

Go to the Destinations overview page and click the Add destination button. Select BigCommerce and click Continue. You can then authenticate Hightouch to BigCommerce by entering the following required fields into Hightouch:

• Access token: This is the access token for your BigCommerce API account. It should have read/write access to orders and customers.
• Store hash: This is the store hash for your BigCommerce store. You can find it in your control panel URL after store- or in your API path after stores/..

You can find more information on how to generate an access token in BigCommerce’s docs.

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Sync configuration

Once you’ve set up your BigCommerce destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the BigCommerce destination you want to sync to.

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Syncing orders

Create and update orders, including updating their statuses.

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Record matching

To match rows from your model to records in BigCommerce, you need to select the model column that contains values that match the BigCommerce ID field.

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Field mapping

You can map data from any of your model columns to native and custom fields in BigCommerce. Ensure the data type of your model column matches the data type of the field you want to sync to.

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Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model’s query results. You have the following options:

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Syncing customers

Create and update customers with data from your warehouse.

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Record matching

To match rows from your model to profiles in BigCommerce, you need to select a model column and corresponding BigCommerce field. You can match on any of the following BigCommerce fields:

• ID
• Email

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Field mapping

You can map data from any of your model columns to native and custom fields in BigCommerce. Ensure the data type of your model column matches the data type of the field you want to sync to.

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Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model’s query results. You have the following options:

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Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .