Supported syncing
Mirror mode means one file with all the rows in the query results will be created, every time the sync runs.
Connect to Kognitiv
Go to the Destinations overview page and click the Add destination button. Select Kognitiv and click Continue.
Hightouch syncs to Kognitiv via their UploadFile Web Service, which uses a security token. Enter your security token.
If you do not have a security token, contact Kognitiv Loyalty Support to set one up.
Syncing data
File import specifications
Choose which file import specification you’d like to import to Kognitiv. Hightouch offers templates for:
- Member descriptor file
- Loyalty member custom fields
Access the complete list of Kognitiv’s file import options here.
If you’d like to sync to a file import specification that isn’t listed, select Custom and enter in the column fields as mappings.
Field mapping
If you selected one of the file import specifications listed above, column mapping options will be available to select from. You can add additional mappings by creating a new field.
If you selected Custom file import specification, enter the field that you’d like to map data to.
Tips and troubleshooting
To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .Last modified on July 8, 2025
