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Setup

Upon selecting Reply.io as your destination you will be prompted to input your Reply.io API key. You can locate this API key within your Reply.io account by navigating to Settings > API Key:

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Syncing

Hightouch supports syncing the following Reply.io objects:
  • People

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Sync modes

  • Upsert: pushes new objects to Reply.io and updates fields that change in your warehouse.
  • Update: only updates particular fields on existing objects in Reply.io. It does not add new objects.

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Record matching

Records can be matched from your source to your Reply.io workspace by the contact’s email only.

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Field mapping

You may also sync columns from your source to Reply.io’s object properties.

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Other considerations

As per their documentation, Reply.io’s API is limited to 15,000 requests per user per month. This is important to keep in mind when syncing large amounts of data since Upsert mode will make one API call per record synced and Update mode will make up to two API calls per record synced (one to check that user exists and the other to update the user). Please plan your syncs accordingly. If you’d like to increase this rate limit, please contact Reply.io support..

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Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on November 28, 2022