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Supported syncing

For more information about sync modes, refer to the sync modes docs.

Connect to Cendyn

Go to the Destinations overview page and click the Add destination button. Select Cendyn and click Continue. You can then authenticate Hightouch to Cendyn. Enter the following fields into Hightouch:
  • Base URL
  • Property ID
  • Subscription ID

Sync configuration

Once you’ve set up your Cendyn destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Cendyn destination you want to sync to.

Syncing objects

Sync data from any source to Cendyn profiles, reservations, or transactions.

Record matching

To match rows from your model to objects in Cendyn, you need to select the model column that contains values that match IDs in the Cendyn objects’ Unique IDs array. The value entered as the Destination field will be used as the unique ID type. After entering the type, you will be prompted to enter the context of the unique ID. In the image below, the unique ID’s type is PMS and its context is true. Cendyn record matching Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync object fields via field mapping. You can map data from any of your model columns to the default fields for each object. Ensure your model’s columns have the same data types as the fields you want to sync to.

Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on January 8, 2025