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Supported syncing

For more information about sync modes, refer to the sync modes docs.

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Connect to Branch.io

Go to the Destinations overview page and click the Add destination button. Select Branch.io and click Continue. You can then authenticate Hightouch to Branch.io. Enter the following fields into Hightouch:
  • App ID
  • Branch Key
  • Branch Secret
All of these fields can be found by managing the your Branch.io profile settings. The Branch Key and Branch Secret are considered sensitive information.

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Sync configuration

Once you’ve set up your Branch.io destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Branch.io destination you want to sync to.

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Syncing events

Sync data from any source to Branch.io events.
To ensure syncs send each event, your event model must use a truly unique primary key. See the events syncs documentation for more information.

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Field mapping

Hightouch lets you sync event properties via field mapping. At least one of the following fields must be mapped so that events can be uniquely identified with a user:
  • Developer Identity
  • Browser Fingerprint ID
  • IDFA
  • IDFV
  • AAID
  • Android ID

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Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .
Last modified on December 3, 2024