Supported syncing
For more information about sync modes, refer to the sync modes docs.
Connect to the LiveRamp SFTP server
Go to the Destinations overview page and click the Add destination button. Select LiveRamp and click Continue. You can then authenticate Hightouch to LiveRamp.
Enter the following fields into Hightouch:
- Host
- Port
- Username
- Password
- (Optional) Private Key
- (Optional) Private Key Passphrase
Sync configuration
Once you’ve set up your LiveRamp destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the LiveRamp destination you want to sync to.
Syncing audiences via file upload
Upload audience files to LiveRamp via SFTP
Field mapping
Hightouch lets you sync batch file delivery fields via field mapping.
You can map data from any of your model columns to the default batch file delivery fields.
Ensure your model’s columns have the same data types as the fields you want to sync to.
For more information on file formatting, refer to LiveRamp’s docs.
Tips and troubleshooting
To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, .Last modified on December 12, 2025
