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Supported syncing

For more information about sync modes, refer to the sync modes docs.

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Connect to Medallia

Go to the Destinations overview page and click the Add destination button. Select Medallia and click Continue. You can then authenticate Hightouch to Medallia. Enter the following required fields into Hightouch:
  • (Optional) Company name: Enter your company name.
  • Tenant name: Enter your Medallia tenant name.
  • Client ID: Enter your client ID.
  • Client secret: Enter your client secret.
To obtain your client ID and client secret, go to your Medallia setup console and follow these steps:
  • Navigate to Integrations → Oauth.
  • Find the client you want to use and copy your Client ID.
  • If you don’t have a client secret for the selected client, generate a new client secret.
  • Navigate to Company → Users
  • Go to the User Edit Roles tab and ensure the client has sufficient permissions to edit the roles you will be syncing.

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Sync configuration

Once you’ve set up your Medallia destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Medallia destination you want to sync to.

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Syncing users

Sync data from any source to Medallia users.

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Record matching

To match rows from your model to users in Medallia, you need to select the model column that contains the Username values.

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Field mapping

Hightouch lets you sync contact fields via field mapping. You can map data from any of your model columns to the default contact fields. Ensure your model columns data types match the data types of the fields you want to sync to.

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Syncing to an Import API

Sync data from any source to any Medallia Import API. In the Which destination would you like to import to? field, enter the URL Unique Name of the Medallia Web Feed you want to target. This value must exactly match the URL Unique Name configured in Medallia’s Web Feeds configuration screen. Medallia doesn’t automatically generate this value, so an admin can choose any string, but the value in Hightouch and the value in Medallia must match for imports to succeed. This field is specific to Medallia and is separate from the Hightouch Sync slug, which is only used inside Hightouch for URLs and logging and is not read by Medallia.

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Field mapping

Hightouch lets you sync import fields via field mapping. You can map data from any of your model columns to the default contact fields. Ensure your model columns data types match the data types of the fields you want to sync to.

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Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the live debugger. To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up sync alerts. If you run into an issue this page doesn’t cover, . If your sync runs successfully in Hightouch but no data appears in Medallia, confirm that the value in Which destination would you like to import to? exactly matches the Web Feeds URL Unique Name in Medallia.
Last modified on February 27, 2025