> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hightouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SugarCRM

> Feed the funnel and build the right pipeline when you choose the marketing automation platform built for marketing mavericks. Create campaigns, engage one-to-one at scale, predict needs, and understand what is working. With Market, you can let the platform do the work.

## Supported syncing

| Type | Description | Supported Sync Modes | API Reference |
| - | - | - | - |
| **Objects** | Sync data from any source to SugarCRM objects | Upsert, Update | [Objects docs](https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_14.1/integration/web_services/rest_api/endpoints/module_post/) [Bulk docs](https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_14.1/integration/web_services/rest_api/endpoints/bulk_post/) |

For more information about sync modes, refer to the [sync modes](https://docs.hightouch.com/syncs/types-and-modes.md#sync-modes) docs.

## Connect to SugarCRM

Go to the [**Destinations** overview page](https://app.hightouch.com/destinations?from=docs) and click the **Add destination** button. Select **SugarCRM** and click **Continue**. You can then authenticate Hightouch to **SugarCRM**.

Enter the following fields into Hightouch:

* **URL** (Required): The base URL of your SugarCRM account
* **Username** (Required): The username of the user authenticating to the system.
* **Password** (Required): The plaintext password the user authenticating to the system.

## Sync configuration

Once you've set up your SugarCRM destination and have a [model](https://docs.hightouch.com/getting-started/concepts.md#models) to pull data from, you can set up your sync configuration to begin syncing data. Go to the [**Syncs** overview page](https://app.hightouch.com/syncs?from=docs) and click the **Add sync** button to begin. Then, select the relevant model and the SugarCRM destination you want to sync to.

### Syncing objects

Sync data from any source to SugarCRM objects. Currently supported objects are:

* **Contacts**
* **Accounts**
* **Opportunities**

#### Record matching

You can match rows from your model to objects in SugarCRM on any column in your model and any field in SugarCRM. Ensure the data types of the model column and SugarCRM field you select match.
Refer to the [record matching docs](https://docs.hightouch.com/syncs/record-matching.md) for more information.

#### Field mapping

Hightouch lets you sync contact fields via [field mapping](https://docs.hightouch.com/syncs/mapping-data.md).
You can map data from any of your model columns to the default contact fields.
Ensure your model's columns have the same data types as the fields you want to sync to.

#### Delete behavior

The [delete behavior](https://docs.hightouch.com/syncs/overview.md#delete-behavior) you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

| Behavior | Description |
| - | - |
| **Do nothing** | Keep the contact in SugarCRM with all its synced fields |
| **Clear** | Clear all the mapped fields, but keep the contact in SugarCRM |
| **Delete** | Delete the synced object from SugarCRM |

## Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the [live debugger](https://docs.hightouch.com/syncs/debugger.md). To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up [sync alerts](https://docs.hightouch.com/syncs/alerting.md). If you run into an issue this page doesn't cover, [contact support](#pylon-chat).