> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hightouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Qualtrics

> Improve user experiences with rich data by syncing warehouse data to Qualtrics

## Overview

This integration allows you to import contacts to Qualtrics XM Directory using
import automations. Hightouch posts CSV files to the Qualtrics file service
endpoint for your automation. After the sync, Qualtrics will asynchronously
process the files.

## Setup

After selecting Qualtrics from our Destinations catalog, you will be asked to
provide your Qualtrics data center ID and API token.

Both of these can be found in the Qualtrics console under Account Settings >
Qualtrics IDs.

![](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destination-qualtrics-data-center.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=c079b1fe3bf04c611af9e75a92f118f7)

![](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destination-qualtrics-api-token.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=a907d6ea96f7990ef206bd57fe8011ee)

## Sending contacts

Hightouch supports syncing contacts to Qualtrics XM Directory. Rows will be
synced when they are added or changed. Rows that are removed from your model
will be ignored.

Hightouch sends your contacts to Qualtrics in batches of 10,000 rows. Each batch
is posted with a unique filename, based on the current time.

## Sync status

Because Qualtrics asynchronously processes the files on the automation's
schedule, Hightouch only shows whether the files were posted to Qualtrics
successfully. Hightouch doesn't wait for Qualtrics to process the files.

We recommend that you enable email notifications in Qualtrics so that you know
when Qualtrics is done processing the files.

## Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the [live debugger](https://docs.hightouch.com/syncs/debugger.md). To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up [sync alerts](https://docs.hightouch.com/syncs/alerting.md). If you run into an issue this page doesn't cover, [contact support](#pylon-chat).