> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hightouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pipedrive

> Enable your sales team to engage with prospects better by syncing enriched data from your warehouse to Pipedrive CRM

## Overview

Your leads and prospects expect you to have the necessary context before engaging with them. You can accomplish this by syncing lead and prospect data from your data warehouse to Pipedrive CRM. You no longer need to worry about executives chasing the wrong leads or engaging with warm ones without proper context.

## Supported syncing

| Sync Type | Description | Supported Sync Modes | API Reference |
| - | - | - | - |
| **Organization** | Sync data from any source to organizations | Upsert, Update | [Organization docs](https://developers.pipedrive.com/docs/api/v1/Organizations/) |
| **Person** | Sync data from any source to person objects | Upsert, Update | [Person docs](https://developers.pipedrive.com/docs/api/v1/Persons#getPersonActivities) |
| **Deal** | Sync data from any source to deals | Upsert, Update | [Deal docs](https://developers.pipedrive.com/docs/api/v1/Deals) |
| **Lead** | Sync data from any source to leads | Upsert, Update | [Lead docs](https://developers.pipedrive.com/docs/api/v1/Leads) |

For more information about sync modes, refer to the [sync modes](https://docs.hightouch.com/syncs/types-and-modes.md#sync-modes) docs.

## Connect to Pipedrive

Go to the [**Destinations** overview page](https://app.hightouch.com/destinations?from=docs) and click the **Add destination** button. Select **Pipedrive** and click **Continue**. You can then authenticate Hightouch to Pipedrive with an API key.

You can retrieve your Pipedrive API Key under **Settings > Personal preferences > API**.

![Pipedrive API key in the Pipedrive UI](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destination-pipedrive-api-key.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=2b4bd0751ab9a20dd26c12ea62424a1f)

For more information, see [Pipedrive's docs](https://support.pipedrive.com/en/article/how-can-i-find-my-personal-api-key).

## Sync configuration

Once you've set up your Pipedrive destination and have a [model](https://docs.hightouch.com/getting-started/concepts.md#models) to pull data from, you can set up your sync configuration to begin syncing data. Go to the [**Syncs** overview page](https://app.hightouch.com/syncs?from=docs) and click the **Add sync** button to begin. Then, select the relevant model and the Pipedrive destination you want to sync to.

### Record matching

You can match rows in your model with objects in Pipedrive on any unique property. Pipedrive's `id` field is only available in the dropdown menu when using **Update** mode.

> [!WARNING]
>
> To match Deal objects, the [Pipedrive
> API](https://developers.pipedrive.com/docs/api/v1/Deals#searchDeals) requires
> a search term that is *not* the Deal ID. Available search terms
> pre-populate your Deal matching field drop-down.

### Field mapping

You can sync columns from your source to Pipedrive default and custom fields.

### Delete behavior

| Behavior | Description |
| - | - |
| **Do nothing** | Keep the record in Pipedrive |
| **Delete** | Remove the record from Pipedrive entirely |

## Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the [live debugger](https://docs.hightouch.com/syncs/debugger.md). To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up [sync alerts](https://docs.hightouch.com/syncs/alerting.md). If you run into an issue this page doesn't cover, [contact support](#pylon-chat).