> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hightouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Deliver better support by making contacts, companies, and tickets available in Freshdesk.

## Setup

Navigate to your Profile Settings and select the API Key on the right most column.

![](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destination-freshdesk-api-key.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=190c99b61e3df404cb11abb56a862a37)

Copy the API key and fill in the fields in Hightouch destination setup:

* **API Key:** token from Freshdesk
* **Freshdesk Subdomain:** subdomain for your Freshdesk support site, [https://hightouch.freshdesk.com](https://hightouch.freshdesk.com)

## Syncing

This integration support syncing the following objects:

* **Contacts**
* **Companies**
* **Tickets**

### Sync modes

This integration supports both Update, Upsert, and Insert mode.

In Update mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated by Hightouch with the latest sync data.

In Upsert mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated or inserted by Hightouch with the latest sync data.

In Insert mode, any new tickets will be inserted by Hightouch with the latest sync data.

### Field mapping

You can sync columns from your source to Freshdesk's default fields, as well as custom fields.

![](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destination-freshdesk-field-mapping.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=8f918c8fc4f501f37646adf0f500a634)

## Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the [live debugger](https://docs.hightouch.com/syncs/debugger.md). To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up [sync alerts](https://docs.hightouch.com/syncs/alerting.md). If you run into an issue this page doesn't cover, [contact support](#pylon-chat).

> [!NOTE]
>
> For Hightouch platform error codes related to Freshdesk, see [Error codes: Freshdesk](https://docs.hightouch.com/developer-tools/error-codes.md#other-destinations).