> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hightouch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Eloqua

> Enhance Eloqua marketing automations for mobile, email, video and search results by bringing enriched customer data into Eloqua from your data warehouse.

> [!NOTE]
>
> Oracle Eloqua is a [premium destination](https://docs.hightouch.com/pricing/ss-pricing.md#premium-destinations) and is only available on [Business tier plans](https://hightouch.com/pricing).

## Supported syncing

| Sync Type | Description | Supported Sync Modes |
| - | - | - |
| **Contacts** | Sync data from any source to [Eloqua contacts](https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Contacts/Contacts.htm) | Upsert, Update |
| **Accounts** | Sync data from any source to [Eloqua accounts](https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/Accounts/Accounts.htm) | Upsert, Update |
| **Custom Objects** | Sync data from any source to any [Eloqua custom object](https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/CustomObjects/CustomObjects.htm) | Upsert, Update |
| **Contact Lists** | Sync data from any source to [Eloqua contact lists](https://docs.oracle.com/en/cloud/saas/marketing/eloqua-user/Help/SharedLists/SharedContactLists.htm) | Add |
| **Email Trigger** | Sync data from any source to [trigger](https://docs.oracle.com/en/cloud/saas/marketing/eloqua-develop/Developers/RESTAPI/2.0/email-deployment/email-deployment-API.htm) emails in Eloqua | -- |

## Connect to Eloqua

Go to the [**Destinations** overview page](https://app.hightouch.com/destinations?from=docs) and click the **Add destination** button. Select **Eloqua**.

Then **Authorize connection** by clicking **Log in to Eloqua**. Clicking the button leads you through your Eloqua login and asks for Hightouch to have authorization to your Eloqua instance.

![Authorizing Eloqua in Hightouch](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destinations-eloqua-auth.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=0ed929470a35338e873e3a766dd20791)

Once you've finished, Hightouch displays an **Authorization successful** message.

![Authorization successful in Hightouch](https://mintcdn.com/hightouch-3c037897/L_vQfA0JQEpeGUUo/images/destinations/destinations-eloqua-auth-successful.png?fit=max\&auto=format\&n=L_vQfA0JQEpeGUUo\&q=85\&s=2462cbb8f74ea3f35c360563788fd3c4)

To finish connecting, give your Eloqua destination a descriptive name.

## Sync configuration

Once you've connected your Eloqua destination and have a [model](https://docs.hightouch.com/getting-started/concepts.md#models) to pull data from, you can set up your sync configuration to begin syncing data. Go to the [**Syncs** overview page](https://app.hightouch.com/syncs?from=docs) and click the **Add sync** button to begin. Then, select the relevant model and the Eloqua destination you want to sync to.

### Contacts

Hightouch supports creating new contacts and updating existing ones.

#### Record matching

You can match rows in your model with contacts in Eloqua on any contact field. We recommend matching on a unique field, such as **Email address**.

#### Field mapping

You can sync any columns from your source to Eloqua contact fields.

### Accounts

Hightouch supports creating new accounts and updating existing ones.

#### Record matching

You can match rows in your model with accounts in Eloqua on any account field. We recommend matching on a unique field, such as **Eloqua Company ID** or a unique custom field.

#### Field mapping

You can sync any columns from your source to Eloqua account fields.

### Custom objects

Hightouch supports creating new instances of custom objects and updating existing ones.

> [!NOTE]
>
> Custom objects and their fields must already be defined on your Eloqua UI
> before Hightouch can sync to them.

#### Record matching

You can match rows in your model with custom objects in Eloqua on any custom object field.

#### Field mapping

You can sync any columns from your source to Eloqua any existing field in your custom object.

### Contact lists

Hightouch supports syncing data to Eloqua contact lists.

You can create a new contact list or use an existing one. When creating a new list, you can optionally enter a name; otherwise, Hightouch defaults to the name of the associated model.

#### Record matching

You can match rows in your model with contacts in Eloqua on any contact field. We recommend matching on a unique field, such as **Email address**.

#### Field mapping

You can sync any columns from your source to Eloqua contact fields.

### Email trigger

Hightouch supports triggering emails to contacts in Eloqua.

#### Email

For a given trigger sync, you need to select an email asset to sync to. The options come from the email assets in your Eloqua environment.

Optionally, you can also enter a specific user ID to specify the sender of each email. By default, the email will be sent by the user
the destination is connected to.

#### Contact matching

You can match rows in your model with contacts in Eloqua on by email or Eloqua's contact ID. We recommend matching on the **contact ID** because matching on email
will require a lookup for each record since Eloqua only allows triggering emails by contact IDs. Performing the lookups will impact the performance of your sync.

## Tips and troubleshooting

To see the exact API requests and responses from each sync run, use the [live debugger](https://docs.hightouch.com/syncs/debugger.md). To get notified by Slack, PagerDuty, SMS, or email when a sync fails, set up [sync alerts](https://docs.hightouch.com/syncs/alerting.md). If you run into an issue this page doesn't cover, [contact support](#pylon-chat).